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how do i get in touch with virgin by email please?

Someone has cut through our landline cable and so we can't ring Virgin to get it fixed

How do we get some help please?

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Re: how do i get in touch with virgin by email please?

there is no email addy - i will flag the post to [hopefully] get someone here 

____________________

Tony
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Re: how do i get in touch with virgin by email please?

Thanks very much.  Appreciate that.

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Re: how do i get in touch with virgin by email please?

Hi Dorsul,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's a cabling issue, we don't have a contact email address, however this is something we can help with here.

 

I've arranged for a technician to come and take a look, you can view the time and date of the appointment via your online account here

 

Alex_Rm

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Re: how do i get in touch with virgin by email please?

Thanks very much for that - is there any chance he can bring the new V6 box we were promised weeks ago while he's coming?

 

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Re: how do i get in touch with virgin by email please?

I'm sorry to hear you've not received a previously arranged box,

 

The fault technician wouldn't be able to bring this with him I'm afraid, I've sent you a private message to get a few more details from you regarding this.

 

Alex_Rm

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Re: how do i get in touch with virgin by email please?

OK can see why that would make sense.   How do we get things moving on the new box?  A very nice young man did come out to see us because we are paying for 100 mb speed and at the time were getting between 8 and 34 and couldn't watch things like BBC iplayer which we tend to do at our age and this gent said it was because the box wasn't powerful enough and we needed the newer one.   We said OK and since then the silence has been deafening.   In fairness he did say he could have done it there and then but that it was a 50 minute job and this was 7pm on a Friday night and our RL team were due to kick off at 7.45 so we didn't want to miss that and he said no problem someone else would come and fit it

When the phone was working we rang up two or three times but nothing has happened so can you either put us in touch with someone who can help or get the wheels grinding for us please?

 

Many thanks

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