how do I talk to a human

[Freelofty]

I am responsible for my mother in laws phone. She is 105. I live 90 miles away. I reported a fault last night checked the status this morning(no issues) tried the phone, still not working. How can I talk to someone? The phones have been checked to see that they're on properly.

[Robert_P]

Hello Freelofty

We're sorry to hear of the landline issues experienced by your mother in law, we appreciate the urgency with which this needs looking into and you raising it via the forums. Welcome to the community.

In your post you mentioned there was a fault, is this no longer showing here? What issue is the landline having? Is it set up via the Hub or a wall socket?

Rob

[Freelofty]

Hi Rob, permanent engaged tone. Wall socket.

[Robert_P]

Thanks for getting back to me, I will send you a Private Message to get some more details to get this looked into Freelofty. Keep an eye out for the envelope in the top right when signed into the forum.

Rob