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home phone switchover

Joining in

ive had my adaptor delivered to put into my hub but the hub and the telephone are in different rooms how can i solve this problem


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Forum Team (Retired)
Forum Team (Retired)

Hi choccy 👋

Thanks for posting, and a warm welcome back to the Community Forums.

I'm sorry to hear your Hub and Home Phone cannot be co-located. As mentioned by goslow, we can book in a Technician Visit to re-wire your existing phone sockets to the new 21CV service. Please be aware, that there may be additional cabling required in your home to do this.

I'm going to send you a private message to discuss this further. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".


Reece - Forum Team

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