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vygon
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On our wavelength
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home phone still down

my phone line has been down all day what's the problem, tried to look on the status page and it has been updating for ever

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Paulina_Z
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Re: home phone still down

Hi @vygon,

Welcome back to our Community Forums! Thank you for your post. I'm very sorry to hear that you landline is still down! I'll be more than happy to investigate this further for you.

I was able to check our systems and there are no active area issues that would be impacting your landline services at the moment.

Can you tell us if you have a dial tone active on your landline? Have you taken a look at our Landline Faults page to see if this can help resolve your ongoing issue? 

Have you checked your landline connections? If your landline is connected to a wall socket, please unplug it and ensure that the socket your landline is connected to is a master socket (a socket with a logo).

Please keep us updated on how you get on and if there's anything else we can help with.

Thank you.

Paulina_Z
Forum Team



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