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G4s
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home phone number transfer

Hi, I moved from Shell to Virgin and asked for my home number to be transferred with me. When will this happen? Thanks 

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DJ_Shadow1966
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Re: home phone number transfer

Hello

Once you Virginmedia line is active with a temporary number then the port will take upto a further 10 days for the port to complete as long as the previous line is still active and doesn't have a cancellation order on it.

Regards Mike

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G4s
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Re: home phone number transfer

Hi Mike 

Thanks for your reply; i moved over to Virgin 24th Nov; my old provider confirmed to me that my number had been requested by Virgin; my contract with my old provider  finished 13 Dec. We have had the number 35yrs so really wanted to keep it as we have elderly parents etc

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Corey_C
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Re: home phone number transfer

Thanks for your post and for reaching out to the community forums, G4s.

 

Sorry that the number port isn't going as planned. Can you confirm if the original provider still has the number active to be able to complete the transfer?

 

Cheers,

Corey C

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