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lizad1
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home phone number not ported back to BT and left with no phone.

I have had so many problems having decided to try Virgin services that I have now moved back to BT and informed Virgin I was doing so and wanted my home number ported back to BT. was told this was no problem. Today, Christmas Eve, I have no phone line. I am an older woman and need my land line and am furious. I have been holding on to talk to someone for a very long time but no one answers.

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jb66
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Re: home phone number not ported back to BT and left with no phone.

If you are moving back to BT then you need to discuss your number with the winning provider and not virgin 

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lizad1
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Re: home phone number not ported back to BT and left with no phone.

I believe my  virgin have kept my phone number and not ported it to BT. How can that be an issue that BT can resolve. They have been really helpful but when I call the number I get the Virgin answer phone message but nothing rings at my end. 

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Gareth_L
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Re: home phone number not ported back to BT and left with no phone.

Hello lizad1

Sorry to hear this has happened 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: home phone number not ported back to BT and left with no phone.

Hello lizad1

looking at the account you had with us 

The landline is still active as its waiting to go over to BT

Can you please contact Bt again and say The Line is still active with Virgin Media and can I port this across

Wwe are not able to do that as we have no access to BT Systems etc 

Gareth_L

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