Virgin Media Community

[anni3]

says  check  phone  line  . have  tried  another  phone   but  still the  same have  had  this  for nearly a week 

[Chris_W1]

Hi anni3, thanks for the message and sorry to hear that you are having issues with the service, can you confirm what tone you are getting on the handset? Is there no dial tone? Chris

[anni3]

hi Chris , i am  getting   a tone  but   when i  dial  a  number  its  just  it  seems  to  be  going  through  but  then it  just  goes  dead.

[Chris_W1 · Accepted solution]

Thanks for confirming, we have booked an engineer for you. 

Sch Date: 22/02/21  
Sch Time: 4-7PM     

Chris