home phone not working for last 4 weeks

[barryc1]

phones say please check line chord. have done but cannot find anything

[Hayley_S]

Hello @barryc1m

Welcome! Thanks for posting.

I am sorry for the issues with your landline services.

Can you please tell me if it is currently plugged in the wall or the Hub? Is there a dial tone?

Many thanks,

[barryc1]

into the wall

no dial tone

[Hayley_S]

Hello @barryc1,

Thanks for confirming this.

I will send you a private message now, so I can help you further.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[barryc1]

thanks for your help Hayley. technician came yesterday and fixed problem within an hour

regards Barry

[Jodi_S]

Many thanks for the update barryc1,

Glad to hear that the engineer was able to resolve the issue for you, and that you're back up and running. We will pass on your thanks to Hayley.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi. 
 

[barryc1]

sorry Jodi was obviously too quick off the mark with my praise as the same problem came back 24 hours later and we are without our landline again

more help would be appreciated

[Alex_RM]

Sorry to hear you're still having some issues with the line barryc1,

I can see my colleague has confirmed your details via private message previously, I've arranged an engineer visit to the same address.

you can view the time and date of the appointment via your online account here

Alex_Rm