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mar45
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home phone dead Area 20 Canford Heath Poole

no problems showing on web site for Area 20 but my phone stopped working yesterday some time.  It was fine before lunch then when I went to use it pm it no dialling tone.  Anyone else in my area 20 having problems ?

Thanks 

M A Robson

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Alex_RM
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Re: home phone dead Area 20 Canford Heath Poole

Hi mar45,

 

Thanks for posting, and sorry to hear you've been having some issue with the phone line. 

 

Have you tested another handset?

 

Let me know if you're still having an issue with this and I can pop you over a private message to help further 

 

Alex_Rm

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mar45
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Re: home phone dead Area 20 Canford Heath Poole

hi Phone still dead.  I spoke to a lady on Sunday dealing with problems & she passed the problem onto presumably engineers who texted my mobile to say they were looking into the problem.  They were unable to fix it on Sunday & texted me again to say they'd keep me informed.  I received another text on Monday 07.30 saying they were still working on the outage & would be in touch as soon as it was sorted.  Heard nothing else yesterday so texted telling them the line was still dead & was there any news but as yet have not heard back.   Last night around 9.30 pm there was a dialling tone, but this morning it's dead again.

Don't know what is happening at the present time.

Yes tested another handset but stillno dial tone

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Alex_RM
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Re: home phone dead Area 20 Canford Heath Poole

Hi mar45,

 

Thanks for getting back to me, I'm sorry this is still an issue. 

 

The team I need to investigate this one have sadly left for the day, I've flagged this on your account and emailed the manager of the department so this can be picked up first thing tomorrow, someone will contact you then 🙂

 

Thanks for your patience with this.

 

Alex_Rm

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mar45
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Re: home phone dead Area 20 Canford Heath Poole

Hi

I now have a working phone line.  Thank you so much for your help. 

regards

Mar45

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Alex_RM
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Re: home phone dead Area 20 Canford Heath Poole

Glad to hear it's been sorted mar45.

 

Thanks for letting me know.

 

Stay safe 🙂

 

Alex_Rm

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