I am 89 and my phone is not working. I cannot get in touch with anyone. I have tried online, that tells me to call. when I call, I cannot get anyone to answer. How can you run an operation where it is literally impossible to get in touch. I need an engineer - you say that you are protecting your most vulnerable customers. well, I am vulnerable and you are not protecting me. I have resorted to writing a letter to your head office, which ironically seems to be the only way left of getting in touch with you. I will also, of course, be leaving virgin media as soon as I can
I am sorry to hear that you are without your landline services. So that I can look into this further I am going to need to drop you a privet message, If you keep your eye on the purple envelope on the top right of your screen you should see the PM there.