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gelp

Pezza1
Joining in

on ‎28-11-2023 20:25

My mother's phone has been disconnected. I have been trying to get someone to help at virgin media for 3 and a half answers. She has an alarm plugged into it, now nothing works. What an appealing way to treat a vulnerable customer.

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3 REPLIES 3

Pezza1
Joining in

on ‎28-11-2023 20:26

Appalling

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Adri_G
Forum Team (Retired)
Forum Team (Retired)

on ‎28-11-2023 20:33

Hi, Pezza1.
Thanks for taking the time to joining our help forums and write this post, a warm welcome to the VM community from us. 🙂

We're sorry to see about the issues with your mother's services currently and the upset this has caused, we'll do our best to help out.

To view more on what has happened I'll need to send you a PM here shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Kain_W
Forum Team (Retired)
Forum Team (Retired)

on ‎30-11-2023 13:17

Hi Pezza1,

Adri is currently out of office so I've assigned this to myself to gain an update.

I've dropped you a PM so we can discuss further.

The message will appear within the envelope icon.

Regards,

Kain
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