fibrephone switch

[Deano74]

Hello

My fibrephone switch over was the 1st of Dec. Installed the adaptor, plugged in the phone as directed on the paperwork but I've got nothing. No dial tone. Reset the router but its still the same. When this happened, the red phone symbol appeared and turned green. Tried another phone but again nothing. I'm presuming the switch over actually happened in our area as the normal phone line is now dead. Our area code is OX12. Is there anything else I should try?

[Roger_Gooner]

What happens if you call your landline number?

[Lee_R]

Hi @Deano74 thanks for posting and welcome back to our community.

Sorry to hear your landline is not working since the switchover to 21st Century Voice. And sorry for any inconvenience this may be causing.  Have you tried both ports?  Have you checked here, for any advice?  As you've reached out to us, I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Deano74, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[Deano74]

All sorted and working fine now. Lee_R from the forum team was very patient and helpful. Turned out to be user error. Very embarrassing but glad its working again.

[Vikki_M]

Hi Deano74

Thank you, we will ensure Lee gets that feedback 🙂

Were happy to hear its all now resolved.

Take care.