cancel
Showing results for 
Search instead for 
Did you mean: 

fibre phone

rayjon
Joining in
2 hours ago

How do I get a technician to call when no one answers telephone requests and there is a problem to  connecting fibre phone adapter to phone connection box when they are 10m apart in separate rooms???

3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

Hi there @rayjon 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing issues with your service. Can I just confirm, is the phone not able to be moved next to the Hub and plugged into the back of the Hub? It would not need to be connected at the wall when connected at the Hub.

goslow
Alessandro Volta

@rayjon wrote:
2 hours ago

How do I get a technician to call when no one answers telephone requests and there is a problem to  connecting fibre phone adapter to phone connection box when they are 10m apart in separate rooms???


Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Client62
Legend

My folks ( late 80s ) connected the base unit of their set of cordless phones to the Hub and job was done !