Virgin Media Community

[Marko999]

Hi. I was wondering if someone can help. Like numerous others on here, i received an email saying an adapter would be sent out and then the following day i received a letter saying i would need a new hub. i already have the Hub 3 which has the phone ports. I was told a Quick install kit would be sent out and that an engineer would need to come out. The only reason i can think of for the engineer visit is because i was asked about additional handsets and an extension socket was mentioned. I tried to explain that i have cordless phones and from my understanding only the main handset needs plugged into the hub so an extension socket is not required. I have had a look at orders and appointments on the app and there is nothing there. I'm confused.

Thanks.

[Steven_L]

Hey Marko999,

Welcome to the community and thanks for taking the time to post here on the forums about the upcoming landline changeover in your area.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome Marko999 and glad that we could get this cleared up for you.

Kind Regards,

Steven_L