fibre phone query

[chill2]

I have received my new fibre phone adaptor for use with home phone. Date for changeover was due to be 10 January- however no promised instruction letter received. 

Can I find out if the switch over has been delayed for my area or if a letter has come out and stuck in post....

[Ashleigh_C]

Hi there @chill2

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced these issues with your new phone service. 

I can see the switch has taken place. Can I check, have you made sure you are correctly connected following the steps online here?

Have you been able to try another phone on the line at all? 

Thanks again. 

[chill2]

I have tried to connect the landline phone following the instructions on the card that came with the adaptor. I have no dial tone. I have 2 handsets, one downstairs, one upstairs. I will try the upstairs one, the wiring is under a desk...

This is all new to me as my husband died in July after a short and unexpected illness. 

I have asked a friend who did their swop over a few months back if they can help.

i will let you know how i get on

Carol

[Paulina_Z]

Hi @chill2,

Thank you for coming back to us. Sorry to hear that you're still having some trouble with your Home Phone Switchover. 

Please let us know if you need any further help, we're here to assist if you need us. Keep us updated on how you get on with your friend and if you need any extra assistance.

Thanks! 🙂