fibre phone changeover date unsuitable

[Tozgalaxie]

plug in before we go? when we return? on new date?

[John_GS]

Hi @Tozgalaxie 

Thanks for posting and welcome to the community.

I am sorry to hear the date isn't suitable, are you going away or anything like that?

Best wishes,

[Tozgalaxie]

we will be on holiday. no-one at home on the date

[John_GS]

Hi @Tozgalaxie 

No worries at all, going anywhere nice? 

Have you received your adapter? If so, before you go, connect it all up and it should be working when you get back 🙂

Best wishes.

[Tozgalaxie]

Thanks for your reply.

I have not received the adaptor yet. Change over day is June 7th, we are off 2nd so hopefully I'll get it before then and I can connect before leaving.

[John_GS · Accepted solution]

Thanks for coming back to me. I'll send you a PM now and get some details, get that ordered for you now so you'll get it within 3-5 days.

Best wishes.

[John_GS]

Thanks for joining me on PM @Tozgalaxie and allowing me to help sort this for you. Have a lovely holiday 🙂 do pop back if you ever need anything.

Best wishes