😤 fibre network for phone line

[Sharonsp]

So yet again problems with virgin media, constant Wi-Fi drop outs, prices constantly increasing, now forced into fibre network for phone line, Oh and guess what? It doesn’t work, you follow all the trouble shooting problems and all you get is they are working on it. Can’t wait for my contract to end because I’m leaving virgin media. 

[MOD EDIT: Subject title changed for clarity]

[Tudor]

Is this just a moan, or do you want some help?

[Tom_W1]

Hi @Sharonsp thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

We have ran some checks and there are no issues on the line currently, how are things via a wired connection through ethernet cable please?

In terms of the landline, can you confirm that you have received the adapter to connect your phone to your Hub?

Many thanks