fibre network being charged for change over

[pbbroon]

Just got latest bill and there was charge for moving to new fibre home phone system after speaking to someone at Virgin was told it was a pro rata charge for  a change over that I didnt ask for , a nice wee earner for Virgin . Email telling you of change over say there will be no change to price ??? .

[Nathan_B]

Hi there @pbbroon 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see there's been a unexpected charge added to your bill, I can certainly understand the frustration after being told there would be no charges 😔

I'll be happy to take a look at this for you, I'll send you a PM to confirm your details so this can be checked.

Regards

Nathan

[pbbroon]

thanks 

[pbbroon]

While I’ve got you how do I get the broadband speed increase I have  been moved over to 02 from Virgin Mobile

[Nathan_B · Accepted solution]

Thanks for chatting with me via PM @pbbroon I'm glad that your issues have now been resolved.

Please let us know if you need any further help, we're always happy to assist 😊

Regards

Nathan