Menu
Reply
sally74
  • 4
  • 0
  • 0
Joining in
273 Views
Message 1 of 6
Flag for a moderator

engineer

Hi im new to virign due to a house move.

I need to book an engineer to connect a box in another room to set up our second box.

How do i go about booking this please

Many thanks

0 Kudos
Reply
Zak_M
  • 5.04K
  • 280
  • 475
Forum Team
Forum Team
242 Views
Message 2 of 6
Flag for a moderator

Re: engineer

Good afternoon @sally74 

 

Welcome to the forums and thank you for taking the time to post. 

 

As this would be a non fault call out, there would be a charge for this. 

 

Have you manged to get this resolved since your post? If not we are able to look into this further for you. 

 

Kind regards,

Zak_M

0 Kudos
Reply
sally74
  • 4
  • 0
  • 0
Joining in
237 Views
Message 3 of 6
Flag for a moderator

Re: engineer

Good afternoon

No i still have not resolved this i have spent over 4 hours in total on hold and unable to get through to customer service!!!

How much is the charge? I was never informed there would be a charge for this when i signed up to virgin! all i was told there is only one box at the property from the previous owner and all i had to do was arrange for an engineer to come out to set up my second box?

Many thanks

0 Kudos
Reply
Zak_M
  • 5.04K
  • 280
  • 475
Forum Team
Forum Team
225 Views
Message 4 of 6
Flag for a moderator

Re: engineer

Sorry @sally74 

 

Misunderstood the context, there will not be a charge for this.

 

We can look at getting this sorted for you. 

 

I will drop you a PM now so that we can get this arranged.

 

Kind regards,

Zak_M 

0 Kudos
Reply
sally74
  • 4
  • 0
  • 0
Joining in
220 Views
Message 5 of 6
Flag for a moderator

Re: engineer

Many thanks but this has now been sorted I have an appointment with the engineer for 19th December 

thanks again

0 Kudos
Reply
John_GS
  • 10.6K
  • 548
  • 967
Forum Team
Forum Team
214 Views
Message 6 of 6
Flag for a moderator

Re: engineer

Thanks for coming back to us, @sally74

 

Do let us know how the engineer visit goes

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply