emergency backup line

[becaar]

trying to sort an appointment for an engineer to install/upgrade emergency back up line.  Struggling to get through via phone and do not have a smart phone, any suggestions?  We received a letter to arrange this appointment, but contact with virgin is not made easy.

[Tom_W1]

Hi @becaar thanks for your post here in the Community, although we're sorry to hear of your concerns raised here.

Kindly expect a PM from me so I can help to arrange this for you, this will arrive shortly and respond directly when you can!
Many thanks