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vivsmith
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dont receive calls on landline it rings but thats it

Failing to get through to virgin on the phone, since we switched our landline  we have been unable to receive calls, this has been going on for weeks - can anyone help ?

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John_GS
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Re: dont receive calls on landline it rings but thats it

Hi vivsmith,

 

Thanks for posting and welcome to the community.

 

I am sorry to hear of the phone line issues.

 

From checking, there is an SNR (signal to noise ratio) issue in your area affecting the service. The fault reference is F007906513 and the estimated fix date is the 26th August 2020.

 

Kind regards,

John_GS
Forum Team

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