Failing to get through to virgin on the phone, since we switched our landline we have been unable to receive calls, this has been going on for weeks - can anyone help ?
Thanks for posting and welcome to the community.
I am sorry to hear of the phone line issues.
From checking, there is an SNR (signal to noise ratio) issue in your area affecting the service. The fault reference is F007906513 and the estimated fix date is the 26th August 2020.
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