hi,after checking my account today i noticed my bill was £119 instead of £87 so i checked and noticed i have been charged for phone calls i never made,there is 4 calls all within half an hour of each other to-
Hi andye1, thanks for messaging us and sorry to hear that you have some calls which you do not recognise, can you call your mobile from the landline and confirm if the correct number is showing up please? You may have a crossed line in the cabinet or the calls have actually been made by the handset? Could anyone else have used the phone? Chris
Ive rang my mobile from landline and the number comes up fine,only me and my wife use the landline but its pretty rare we do.ive looked the number up and it looks like some kind of scam we definitely havnt rang that number.
If ive not rang this number which i havnt how can i be charged
The billing info VM have provided looks non-sensical from message #1 for that particular number.
The phone number provided can be looked up on the 'Phone-paid Services Authority' (PSA) website and returns to a company offering an 'ICSS- Helpline' service redirecting to another company's helpline via premium rate. You can use the info from the PSA service checker to confirm you would have had no reason to contact that particular final-destination company (and certainly not via a premium rate number redirection). Explanation on 'ICSS - Helplines' below.
I think this is about the 8th topic I have noticed on the forum in the last month of VM customers complaining of call charges they don't recognise on their landlines (some of which they advise have never even been connected to a phone). Unfortunately these usually go to private message and no final outcome is known on the forum. I have seen only one recent topic where the OP did feed back that they did get a credit for the disputed calls.
Also worth noting that a search on 09015 prefix using the website mentioned in message #3 above returns similar complaints of multiple randomly dialled premium rate 09015 numbers from customers with a range of different telecoms providers, not just VM.