Our phone line is down.
it started with crackling noise then just failed completely. we cannot make calls. The phone does ring, but we are unable to answer it as there is nothing on the other end.
I called the first engineer who confirmed our cable was faulty and would need replacing. he didn't give any details other than that verbally. I then received an email saying the fault was fixed when it clearly wasn't. (dated 22/01) The phone remained out of use.
As the customer helpline is also unavailable, I booked online for a second engineer (Andre 62377 ) who re confirmed the problem, but he helpfully promised to let me know and did ring back to say the cable repair is booked in for February 19th. (that is a long wait with no phone BTW, but in the email Virgin promise £8.00 per day refund for every day the line is out of use, so this will be a costly wait for Virgin I guess.)
We have tried a different handset and it remains faulty.
Every now and again the phone rings, (with no caller ID showing, it just says 'external') and we are unable to connect or hear anything if and when we pick up the phone. We can't call out as the line does not respond, there is no dial tone.
My current Virgin package is up for renewal, but I am also unable to upgrade online. and as mentioned the customer number to call from a mobile is out of use.
I would appreciate feedback on what exactly I am meant to do.
(and I do look forward to receiving the £8.00 per day promised refund, which I guess if the line is not repaired before the 19th Feb will be at least 28 days, so potentially = £224.00 !!)
Thanks