a month ago
why are customer services so eager to help yet do absolutely nothing, all you get is promises.
Welcome to our Community Forums and thanks for your post.
I am sorry to hear this. It is certainly not the level of service we aim to provide.
I can see my colleague Alex is currently assisting you via PM- please reply there so this can be addressed.
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I have tried to answer him but there is no reply button
Please delete your post as it contains private info which you have posted on a public thread @frank14
If you look at the purple envelope icon in the right hand corner of your page, you will be able to reply to the PM here.
do not know how to delete
There should be an option on the post itself to delete this. I have also flagged this to the moderator to remove.
4 weeks ago
I can't see a reply still to Alex's PM. Are you still struggling to send the requested info?
What happens when you try responding?