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frank14
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customer services

why are customer services so eager to help yet do absolutely nothing, all you get is promises.

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Ayisha_B
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Re: customer services

Hi @frank14,

 

Welcome to our Community Forums and thanks for your post.

 

I am sorry to hear this. It is certainly not the level of service we aim to provide. 

 

I can see my colleague Alex is currently assisting you via PM- please reply there so this can be addressed.

 

Cheers

Ayisha_B
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frank14
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Re: customer services

I have tried to answer him but there is no reply button

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Ayisha_B
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Re: customer services

Please delete your post as it contains private info which you have posted on a public thread @frank14

 

If you look at the purple envelope icon in the right hand corner of your page, you will be able to reply to the PM here. 

 

 

Ayisha_B
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frank14
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Re: customer services

do not know how to delete

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Ayisha_B
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Re: customer services

There should be an option on the post itself to delete this. I have also flagged this to the moderator to remove. 

 

 

Ayisha_B
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frank14
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Message 7 of 8
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Re: customer services

thank you

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Ayisha_B
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Re: customer services

Thanks @frank14

 

I can't see a reply still to Alex's PM. Are you still struggling to send the requested info?

 

What happens when you try responding?

Ayisha_B
Forum Team



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