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JimmyS1
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crackling phone line

My phone line has been crackling for a few weeks, the noise slowly builds up and disconnects from whoever is calling. Tried all the forum advice, but nothing helps. I cannot use the phone, I was hoping it may sort itself out. Anybody got any more suggestions ?? Thanks

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Paul_DN
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Re: crackling phone line

Hi Jimmy,

 

 

Thank you for reaching out to us in our community and welcome, I am sorry toi hear you are having issues with your phoneline.

 

 

I have had a look our end and cannot see any issues at all, all looks as it should be, have you checked the phone by trying a different handset, make sure there isn't anything else plugged in the socket including  and extentions or filters.

 

If you have a basic standalone phone please try that.

 

 

 

Kind regards

 

Paul.

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JimmyS1
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Re: crackling phone line

Hi Paul, thanks for your quick reply, yes I have tried a different phone, I have all extensions disconnected. I have removed the faceplate of the virgin master socket and have my phone plugged into the service socket. But I still have all the issues.
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Paul_DN
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Re: crackling phone line

Hi JimmyS1,

 

I have had a look our end and and cannot see any issues at all, I will be more than happy to look further into this and book a technician if required.

 

so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 


Regards

 

Paul.