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Jenni2
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crackling phone line + possible scam

Hi!  Hoping someone can help.  I have really bad phone line and I've done all the recommended checks.  Not sure if I need an engineer out and I've been desperately trying to get in touch with Virgin Media.  I keep getting cut off on both home line and Mobile, and when I've tried on line I've been taken round and round in circles!!  I'm starting to lose it! 😖  Can anyone tell me how to do it?  Also, I received an automated call this morning (press 1 to talk to whoever) claiming there's illegal activity on my broadband and it will be cut off in 24 hours.  I believe it's a scam - do you know?  Thank you for any help you can give me!

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Alex_RM
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Re: crackling phone line + possible scam

Hi Jenni2,

 

Thanks for posting and welcome to our community 🙂

 

I've checked your account and everything looks fine in regards to the account. 

 

With the phoneline- is the noisy line as soon as you pick the handset up or during a call also?

 

What kind of noise are you hearing? Broken Dial Tone/Beeping, Crackling/General noise on line, Other voices/conversations?

 

Alex_Rm

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