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cshadwell
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crackling on line making phone unusable

the interference on my home phone line is so bad the line is unusable. Help pages are no help and cant seem to get through on the phone to anyone. I have to say since the death of my partner a few weeks ago every dealing i have had to have with Virgin has been a stressful experience i could do without. 

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Travis_M
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Re: crackling on line making phone unusable

Hi @cshadwell

 

Thanks for posting on our community forum!

 

Sorry to hear about this and sorry for your loss.

 

I'll drop you a private message now to collect some more information.

 

Please keep an eye on your inbox

 

Regards

Travis_M
Forum Team



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Travis_M
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Re: crackling on line making phone unusable

Hi @csahdwell

 

Thanks for confirming those details via Private Message

 

I've booked the engineer visit in for you and you'll see this appointment in your online account where this can be viewed/rescheduled if needs be.

 

Please keep us updated how the tech visit goes 🙂

 

Regards

 

Travis_M
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