Please help me someone??I give up trying to contact Virgin!!!!!
1) I lost mobile (virgin)...bought brand new handset, virgin replaced sim card - I cannot make outgoing calls with new sim card. Tried virgin connect app - it says upgrade to HUB 3 (I have old superhub 2) - however, I am unable to do this online as it tells me to call however I have no phone?! (I am not tech savy btw). Questions: Do I need a HUB3 to get my mobile to work? How can order HUB3 online?
2) Virgin landline: I haven't used this for a while - it always worked before. Given current mobile problems, I bought cordless panasonic handsets. Looks like I need a cable to run from the handset to the superhub2 router (if this even exists?) although there does not look like there is a port for a phone cable?? Question: If such a cable exists where do I buy 1, please do not suggest virgin - please!!!
3) Has anyone else experienced difficulty with problem solving of any kind with Virgin?? I find the site impossible to get help, or livechat, or request engineer, or just help me solve a problem that is probably super easy??....It is so frustrating when you pay a fortune for a service and there is no help available?
4) I have upgraded to a bigger bundle (£95 per month tv, phone, broadband) as a last resort to get connected in the vain hope that my stuff is just outdated?! Question: Do I get a new hub and tivo box with this?? there is zero explanation anywhere?