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contact an engineer by phone when phone doesn't work!

NLP750
Joining in

The help to fix the dead phone line is very poor.

The advice is to phone an engineer - when your phone is dead!

The access to webchat is a mystery - there is no way to get access to it.

Help please!

1 ACCEPTED SOLUTION

Accepted Solutions

Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @NLP750 on the forums. 😇

I'm glad we have arranged appointment to sort out the issue with the landline.
Let us know how it goes with the appointment, as mentioned, the details of the appointment are within our chat.

If you need anything else - let us know and we'll assist.
Hopefully this issue will be resolved soon!

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

3 REPLIES 3

Ilyas_Y
Forum Team
Forum Team

Hey @NLP750, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the home phone.
I will assist on this and get you the help needed.

I will send a private message to further assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @NLP750 on the forums. 😇

I'm glad we have arranged appointment to sort out the issue with the landline.
Let us know how it goes with the appointment, as mentioned, the details of the appointment are within our chat.

If you need anything else - let us know and we'll assist.
Hopefully this issue will be resolved soon!

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @NLP750 on the forums. 👋🏼

I'm glad we have been able to reschedule the appointment.
As advised - reach out to us for any other query you may have and let us know how it goes with the appointment.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs