on 03-07-2023 17:43
do you have a lead from router to master socket
03-07-2023 18:50 - edited 03-07-2023 18:51
If you have just received a VM phone 'switchover' to a phone connection via the VM hub ...
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 03-07-2023 19:09
Hi @kevinedwards thanks for posting and welcome to our community.
I would love to help you arrange it so that any extensions you need to working for your phone service, work after the switchover takes place. To do this we would need to arrange for a technician to attend your property. I am going to send you a private message. Please do keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
on 10-07-2023 22:11
I will need an engineer to visit to connect my extension after the 11th july
on 11-07-2023 08:26
Thanks for coming back to us @kevinedwards on the forums. 👋🏼
I will send a private message to arrange a technician,
Watch out for the private message.
Kind regards,
Ilyas.
on 11-07-2023 12:20
Thanks for speaking with us @kevinedwards on the forums.
I'm glad we have been able to book the appointment as required.
As advised - please check the private chat for the details and feel free to come here for any query you may have.
Kind regards,
Ilyas.