connect & activate

[Funksucker]

Hello, our landline is part of our package but we haven't used it yet so it isn't connected.  How do we get an engineer out to connect & activate it please?

[Ashleigh_C]

Hi there @Funksucker

Thank you so much for your post and I'm so sorry to hear your landline is not yet up and running. 

Can I just confirm is this a 21CV line that needs to be plugged into your Hub or is this a traditional landline?

Thank you.

[Funksucker]

Hi Ash

Sorry I've no idea what 21CV is.  All I know is that the landline is part of our package & an electrician recently fitted a phone socket to the wall of our new extension.  We've never had a running landline here so we need someone to set it up for us quickly as my elderly mum will be moving into the extension in a few days

Hope that's enough info for you!

Thanks

Mick

[Zak_M]

Thank you for coming back to us @Funksucker. 

21CV is our VOIP offer (phone via the hub).

When did you take out your services with us? 

Kind regards,

Zak_M

[Funksucker]

The original contract was Wednesday 25th July 2018 & there have been 2 updates since then

[Zak_M]

Thank you for coming back to us. 

No problem, let me pop you over a PM & we can take a look further into this and get an engineer out to you. 

Kind regards, 

Zak_M