With any talk plan the calls are limited to a 60 minute call and then call back, if you go over the 60 min then it would be charged from minute 60 - 881 minutes. The access charge is the cost of the phone call after 60 mins per minute.
I noticed that as well. The number 001314492xx1 is my own number, I have no idea why it has the extra 0.
And it doesn't cost 16.99ppm to call USA. And it does say on the tariff sheet that local calls cost 17ppm. Elsewhere on the bill it gives the number which was dialled and it was my local GP. for some reason the call didn't hang up I think.
I got through to them, they accepted that there may have been a technical error and have waived the charge. All credit to Virgin for doing so. I'm a long-standing customer (30 years) so they have made plenty profit out of me over the years.
Although it took along time to get through the support call was very well handled by the agent I spoke to in the Philippines, I've always found Virgin Media customer services to be very good. I work in a bank for customer services and I take lots of calls where Sky have messed up customer bills, but very few from Virgin customers. Virgin are IMHO easily the best of a bad bad bunch.
Thank you, I spoke last night with the service centre and after a manager looked over the account they agreed not to charge for the long call. I haven't plugged the telephone back in yet (I took it out after speaking to the service centre). I think I will have things set up so that outgoing calls are completely blocked. Or maybe just go for a package that does not include landline.
Can I check on my account so that I can see how much will be taken by direct debit?
I was looking into going to a broadband only deal, but when I search my postcode it says it is not available. And if I try to select it on the website it just steers me towards packages with TV and phone. As an existing VM customer am I permitted to go to a broadband only deal?