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sp40xi
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cannot get 1471 or caller id

since having an engineer out on the 29/6/20 to fix a problem with the phone not ringing when someone called, which has been fixed, we now cannot get 1471 or caller id which we had before, spent ages trying to get through to virgin media with no luck , can anyone help, as we now have on idea if we miss a call who has rang us, thank you. 

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