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cancelled my contract

Joining in

I have recently left VM but have not received any letter ref the return of my wifi router. I understand that you will charge me for it if I don't return it within a certain time but as usual I have heard absolutely nothing.

Please send me a returns envelope so I can post it back to you.

Although I have received a final bill my direct debit is still active! I want cancel it but no doubt this will cause problems if I do this from my side i.e. it isn't fully settled but you haven't told me. Can I cancel it now?

Please sort it out.


Forum Team
Forum Team

Hi @davidmcr1 

Thanks for posting and welcome back to the community.

I am very sorry to hear you've left us.

Please keep the direct debit open for three months after the cancellation, that's what we normally advise people.

In relation to the router - the system check done today shows you can recycle it.

Any other questions let us know 🙂

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill