So We have been haing problems on and off for the last month with our home phone.
we were unable to make and recieve calls, Virgin media manage to resolve the the issue that was in the area and we are now able to make calls, However we still cannot recieve calls.
being elderly its causing concern for our daughters to contact us.
we have tried to report the fault but still are not getting anywhere with this.
Please can somebody help.
we are also paying for something that isn't working
Hi Botten1949, thanks for posting and welcome to our community.
Sorry to hear your landline has not been fully working for you. I am also sorry for the impact it has had on your household and of any worry it be causing you and your family members. Can you please advise, if you've tried using an alternative handset? Also, is your phone plugged into your hub, or a traditional phone socket? For future reference, you may wish to check for potential faults in your area here. That link would also allow you to login and book a technician if required. Also you may find here and here, useful. However, as you've reached out to us, I would love to have a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Hi @Botten1949, thanks for getting back to me privately.
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Do please let us know how the appointment goes.
Hi Botten1949, thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.