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can't make or receive calls on landline

We can't make or receive phone calls on our landline, there is no dial tone, and when ringing the landline from a mobile an engaged noise is heard. As a result we cannot call virgin on 150 for help.

There is no problem with the service in our area and the online test of our equipment found no fault. We have tried turning everything off and on, and we tried removing the phone line from the wall socket and replacing it.

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Re: can't make or receive calls on landline

Sorry to hear of the issues that you're having with your landline TraceyMolloy, you have given all the information that I was going to ask.

 

We can skip right to the private message, so that we can pass account security, get the issue looked into hopefully resolved or book an engineer if need be.

 

I will drop the private message over in a moment.

 

Regards

Steven_L

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