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caller id no longer on landline

Having just been reconnected after having no landline for 5 weeks we have now lost caller ID which we rely on. Tried calling virgin twice for over a hour but no answer. Can anyone please advise / help us to get this service back

Thankyou

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Re: caller id no longer on landline

Hi nhjldjzdjihj

 

Thanks for posting and welcome to the community. 

 

My apologies for the caller ID issue, I'll PM you now to assist further.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: caller id no longer on landline

Hi @nhjldjzdjihj

 

Thanks for joining me on PM. Just to update the thread, caller ID was fixed by a technician visit.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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