Virgin Media Community

[agster]

Following a recent repair to my home phone. The unit no longer displays the number of the incoming call. Also 1471 doesn't work.  Can this be reset for me please

[Zoie_P]

Hi Agster, 

Welcome to our community, and thank you for your post 🙂
I can certainly get this looked at for you, I will pop you over a private message 🙂
Thanks,

Zoie

[Zoie_P]

Hi Agster, 

I have readded them both on to your account can you please try again, and let me know and if it isn't working please let me know the error you are getting 

thanks,

Zoie

[agster]

Hi Zoie

Still not working I'm afraid. No caller number when receiving an incoming call. The display just says external call. Also the 1471 facility isn't working so can't check who the caller was.

Could you have a look at this again please.

Thanks for help

[Corey_C]

Thanks for your reply and update, agster,

Sorry to hear this is still ongoing. I'll send you a PM to confirm your account details and get this referred to the landline faults team for investigation.

Cheers,

Corey C

[Corey_C]

Thanks for providing those details and clearing data protection, agster,

The services have been reset for your landline. Are you able to check if it's working now?

Cheers,

Corey C