call forwarding/divert

[Jessica211202]

Hi,

I'm trying to divert my home phone to my mobile.  I had the feature added to my account a few days ago and I've telephoned twice since for instructions.  Nothing is working - can someone please advise.

I was given:

21 followed by +44mobile no then #

We are in Purple zone.

Thanks.

[Adri_G]

Hello Jessica211202, thanks for posting on our help forum.

We're sorry to hear of the issues faced with diverting your calls to a mobile number from your landline, since you're on the purple zone this should be an option controlled by you.
Please, visit this page here and check article 10 to view how to enable this feature and let us know if this works for you.

We'll be eager to assist further if this is still not working, so give us a shout here if you still need our help.

[Jessica211202]

HI,

The instructions you have sent me have worked thankfully.  However the instructions which you sent me via whatsapp did not have *21* it just says 21.

Thank you for your help.

Kind Regards,

[Adri_G]

Great stuff, Jessica211202 - thanks for getting back to confirm it's working for you now 🙂
Please, feel free to give us a shout if you need more help with your services in the future and we will be happy to assist.