Virgin Media Community

[nick258]

How do we get a broken landline cable fixed.  Accidently hit the cable digging a hole in lawn. None of the options help at all. Just go around and around in circles. 150 doesnt work. Or when told checking the line. Just cut off. Not very helpful.  If we could talk to an actual human being it would help.

[Matthew_ML]

Hey nick258, thank you for reaching out and a warm welcome to our community. I am so sorry to hear there has been a accident like this. 

We can get this looked into to but for jobs like this there is a one off £25 charge as it comes under a special request which is 'accidental damaged'

I will send you a PM not to get this looked into if that's not an option for you try ringing 0345 454 1111. Please look out for the purple envelope either way. Thanks 

[Matthew_ML]

Hey nick258, no problem at all. I am glad we have fixed this issues out for you and got a engineer booked out for you. 

If you ever need us again you know where to find us. Thanks