Thank you for reaching out to us here on the Community.
Like many businesses, we’re experiencing rising costs due to inflation. We are not immune to rising costs, primarily due to wider economic changes from rising inflation.
We’re seeing growing demand for data – with usage growing by more than 10% each year. Last year, we invested more than £2bn in our networks, which contributed to average broadband speeds increasing more than 40%, while helping to make sure our customers stayed connected and were able to keep using our services more and more.
Every customer receives an individual price rise specific to them, if you wish to discuss your increase further then you can discuss this with us either by chatting to us online, calling 0345 454 1111 or 150 from your landline.