Hi i have only joined VM last week on the 1gb Bolt Ultimate package and was provided with a HUB 4.
When the engineer installed my kit in the main room where the fibre came into the property and my back room office where the min box was fitted, when he left I have noticed there is no phone socket in the back room office for me to plug in my other landline phone.
i have not been with VM for 14 days is it possible for an engineer to come and fit one as there i was not asked about any of this during placing my order or the install, it was only later I have noticed the phone line is not even plugged into the wall socket but the HUB 4 via an adapter.
i have tried calling 150 occasions and live chat and one guy tole me i had to pay £19 per month extra and the other one said she was sending me one in the post. Bizarre I know.
can someone help me place an order or at least get me to speak to someone who understands my request as I have just wasted 2 hours of my life on calls and online chat.
I have seen advice of using wireless handsets, but this is not an option as I need to plug in my headset to the landline phone.
Not very happy new customer.