Thank you for your post and welcome back to our community forums. We're here to help.
Have you received any communications from us regarding your local switchover date? If so, an adapter should've been included with that.
Are you currently experiencing any issues with the landline service? If not and you haven't had the switchover in your local area yet then you won't require an adapter. You'll be contacted in advance to be told when you will have the switchover, and you'll also be given the adapter then.
I'm sorry to hear that you're facing some landline issues at the moment. I'm more than happy to help you address them, but if your landline service hasn't been switched over yet then an adapter won't help to alleviate matters. Until the switchover, the adapter will not work at all.
Can you please clarify for me what issues you're facing with the service?
NONE, because i need an adapter to plug my home phone into the router, and because i don't have that i am paying for a service that i can't use.!
if this does not get sorted, i will look for a different internet supplier.
just mail out an adapter for my phone please.