Like a host of others i have received an email saying my phone will be switched to fibre (5th May), and to ring 150 to replace existing hub. Rang last week (10th Feb), spoke to someone who although at first didn't seem to know anything about it said that they would try to sort it out. Cut a long story short, despite me telling her that i didn't need a technician, all i need is the new hub, she took my mobile no. and said that i would get a text within 24 hrs telling me when a technician would be available to visit. Needless to say it's now a week later, i haven't gotten a text message, and so now i'm even more unsure as to what is happening. Could someone here please help!
