on 17-02-2023 06:19
Chbange coming in May. However information says unplug landline cable , install new adapter in hub and connect landline cable. Problem : Hub is in the lounge and landline cable is in kitchen - how am I to coneect the cable to the hub?
on 17-02-2023 07:13
@Junounited wrote:Chbange coming in May. However information says unplug landline cable , install new adapter in hub and connect landline cable. Problem : Hub is in the lounge and landline cable is in kitchen - how am I to coneect the cable to the hub?
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 17-02-2023 08:22
Morning Junounited,
Thanks for posting and welcome to our community 🙂
As goslow has advised, we can arrange to change your home wiring to accommodate this.
So I can help I've popped you over a private message (purple envelope, top right hand corner) to get a few more details from you.
Alex_Rm
on 17-02-2023 14:53
I am sorry but could not see the purple envelope. as you mentioned.
on 17-02-2023 15:03
Apologies Junounited,
Should be with you now 🙂
Alex_Rm