You don’t have enough credit

[Natalie1968]

I keep getting the message I don’t have enough credit to make a call when I’m on unlimited calls.

[Tom_W1]

Hi @Natalie1968, thanks for your post although I'm sorry to hear of your concerns raised here. 

Can you confirm if you have any outstanding amount on your bills by logging into your Virgin Mobile account here?

Can you also confirm if you have a data spending cap set up, because if you have gone over this then that might be the reason too, even if over by 1p!

Many thanks

[Natalie1968]

No i haven’t gone over my spending cap and all my bills are upto date.  My phone also for some reason thinks I’m abroad at times 

[Tom_W1]

Hi @Natalie1968, thanks for your post and confirmation - that's much appreciated.

Okay no problem, please allow me to send you a PM so I can look into this further for you.
Kindly expect the PM from me to arrive shortly and respond directly when you can!

Many thanks