Good Evening GazFrazz1972,
Thanks for your post on our Community Forums and a very warm welcome to Virgin Media!
Sorry to hear you've not been able to port your number over to us. Can you tell me if the landline service with your previous provider is still active or has this been closed down?
We would need to have the former phone line to be in an active state so we can formally request the phone number
Kindest regards,
David_Bn