Hi - I just signed up to Virgin as broadband/phone customer after a home move. I was meant to bring across my old telephone number but it has been changed and I have zero idea how to rectify this or who to contact.
Thank you for the reply. I think the number has been closed down as I cannot dial it. We have had the number for 20 odd years so this is a bit of an issue and I definitely requested we keep it. Can anything be done?
For a line port to go through both lines have to be active, if the previous number has been closed down then I am afraid that a port cannot be completed. You will need to contract your previous supplier to get the number re-activated then VM can request the port. This is all in line with the rules from Ofcom.
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Hi GazFrazz1972, thanks for contacting us, did you have any luck with the old supplier? As Mike said we would only be able to action the port if the old line is active. If the number has been disconnected they the number may have gone back to the original owner of the number. Chris