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PabloDiablo
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Wrong Phone Number after port

I recently set up a new VirginMobile Account and ported my sons old number onto this account. As far as I could tell the porting of the number went fine. If I ring his number it calls his new phone, if I text his number it texts his new phone.

However, whenever he calls or rings anybody from his phone, it is showing a different number, I assume the number which was there before we ported the old one over.

This is a real concern as some of his friends are not recognising the number which his phone is giving out, so they are not responding. Surely if he texts or calls, it should show the number that we ported over, not some random number?

Can anyone advise?

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Gareth_L
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Re: Wrong Phone Number after port

Hello PabloDiablo

Thanks for your post and sorry to hear about the number issue when dialing and texting out 

Can I please ask what phone this is happening on

Gareth_L

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PabloDiablo
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Re: Wrong Phone Number after port

iPhone 6S

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Hollie_B
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Re: Wrong Phone Number after port

Hi there @PabloDiablo

Thanks for your post. Sorry to hear about the issues you've been having with your number port.

Please try the following steps in order to revert back to the number you want. 


Go to Settings. 

Tap Phone. 
Tap My Number. 
Use the delete button to remove the old number. 
Use the keypad to enter the new number. 
Tap Save.


Let me know if this helps and if you have any further issues. 

Thanks, 

Hollie - Forum Team


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DJ_Shadow1966
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Re: Wrong Phone Number after port

Hello

The way that iMessage works is that it doesn't automatically update the change of phone number dynamically, so to resolve this what you have to do is -
1) Logout of your Apple ID.
2) Turn off the phone and then back on.
3) Sign back into your Apple ID.
This will force the change of phone number with iMessage and will resolve your problem.
Regards Mike

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