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Wifi landline

Joining in

Installed new hub for Wi-Fi landline. No adaptor in the box to connect phone to hub. Can one be sent out please


Forum Team
Forum Team

Hi @Marjorie3 

Welcome to the community forums. 

Sorry to hear that you have not received the adapter to complete the IP home phone set up. This is normally sent separately 2 weeks before your migration date, as you have had a new hub set rather than installed by an engineer, I have ordered you an adapter that should be with you in the next 5 working days. 

Please do let us know if you have any other concerns with you landline or set up with the adapter. We'll be here to support further if needed. 

Here to help 🙂
Virgin Media Forums Agent