Wi-Fi - Hub ports don't fit

[constanth]

Hi, 

I have called virgin continuously for 18 months. I need someone out to fit my Wi-FI box as the ports at my house are not the correct size. so I need a virgin engineer out to help me fit this. 

In dire need. 

[MOD EDIT: Subject title changed for clarity]

[goslow]

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@constanth wrote:

Hi, 

I have called virgin continuously for 18 months. I need someone out to fit my Wi-FI box as the ports at my house are not the correct size. so I need a virgin engineer out to help me fit this. 

In dire need. 

[MOD EDIT: Subject title changed for clarity]

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Not entirely clear what you are for asking here.

Are you (presumably) a current VM customer and with a working VM broadband connection?

Are you currently connected to VM by a trailing cable through the wall and you are asking VM to come and fit a proper wall box connection for your VM broadband? Or are you seeking something else?

[Matthew_ML]

Hey constanth, thank you for reaching out and I am sorry to see you are having some connection problems.

All our ports are the standard universal size, have you got some bigger ports for example?

If so we wouldn't be able to change this as we only offer the standard porting on the back of the hubs.

Please can you attach a photo of the back of the hub please? Thanks 

[constanth]

Hi, so for the wifi there are two cable one being the Ethernet looking one and the other being circular - I have no hole in my house that the circular one fits into. I need someone to come out asap please to help with this problem every time I call they keep passing me around for over an hour so I end up hanging up. Please could you get someone out to sort this

[constanth]

Yea I need them to fit a wall box as I am paying for WiFi but it doesn’t work still 

[Paulina_Z]

Hi @constanth,

Thank you for coming back to us and clarifying the issue a little further. It seems like your issue is that there's no suitable sockets in your home to connect the equipment to?

We'll need to arrange for a technician appointment to look into this further for you.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @constanth,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your socket issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.